Are you having trouble trying to open Poe AI? Maybe every time you try to open it you might be seeing the error message, “Something Went Wrong, An error occurred while connecting to our servers, Please try again later.”
If that is indeed the case then there is no need to worry as you are not the only one who is facing this issue in Poe AI.
Many others have also faced this problem and successfully solved it with the help of our guide. Poe AI is a platform launched by Quora in 2022, where you can ask questions and get answers from a variety of bots that are built on natural language models like Chat GPT.
In this article, we will be looking at the error where Poe AI is unable to connect to the servers and how you can fix that issue easily.
What Causes “Something Went Wrong” on Poe AI App?
There can be a few reasons why you are seeing the “Something went wrong” error message whenever you are opening the Poe AI app.
These reasons can range from an issue with the VPN or adblocker to Poe AI having a server outage at the moment.
Below we have shared some of the important reasons why you aren’t able to use Poe AI and keep seeing the error message “Something went wrong”.
- The internet connection is poor.
- You have Airplane Mode enabled.
- There are too many cache files in your Poe AI app.
- Poe AI is going through some technical issues.
- The Poe AI Server is having an outage or going through scheduled maintenance.
- You have enabled VPN or adblocker on your device.
How To Fix “Something Went Wrong” on Poe AI App?
1. Remove Adblocker
The first thing that you need to do is to remove the ad blocker that you have installed on your device when you can not open the Poe AI app.
If you see the error that shops something went wrong then you can try to disable or uninstall the adblockers from your device and then try to open the Poe AI again.
2. Disable Your VPN
If you have VPN enabled in your device then make sure to disable it. VPNs are notorious for causing problems for a program. It could be one of the reasons why your Poe AI is not functioning properly on your device.
You can disable the VPN and then check whether now you can open Poe AI. If it is not working then you can try to uninstall your VPN and then check.
If you don’t want to uninstall VPN then you can contact your VPN provider and ask them to whitelist Poe AI.
3. Restart Poe AI
Another fix that you can try is to restart the Poe AI App after doing a Force Stop. On your device, go to Settings >> Apps >> Poe AI >> Force Stop to stop Poe AI immediately.
The next step is to restart Poe AI on your phone and check to see if the app is fixed.
4. Check Poe AI Server Status
The next fix that you can try when you are seeing the error of something going wrong is to check the server status of Poe AI.
If the app itself is having a server issue such as an outage or going through scheduled maintenance then that might be one of the reasons why you are having issues in your Poe AI app.
When the server is down apps like Poe AI start to malfunction as it is an online-based platform. You can wait for some time and let the technical team fix the issue and then you can try to open it when you see that the server is functional again.
5. Check Your Internet Connection
The next thing that you need to do is to check the internet connection.
Poe AI needs a stable internet connection to work properly on your device so if you are unable to provide it then Poe AI might not be able to connect to its servers and show the error message.
Make sure that your Wifi or phone data is turned on. Also, check and make sure that your Airplane mode is turned off. If you are in a Wifi connection then change it to a data connection.
If there is a connection issue in your Wifi then you can try to do a router reset.
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and now connect to the internet through it.
Check whether you can solve the connection issue. If you still get the issue then contact the local service provider to get the issue checked.
6. Clear the Cache Files of Poe AI
The next thing you can attempt is to delete the Poe AI app’s cache. You must do this because the cache folders contain junk and corrupted data, which may cause Poe AI to show the error message.
Clear Cache for Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to Poe AI and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone
- Go to iPhone settings.
- Go to General.
- Find Poe AI App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Poe AI app.
7. Uninstall and Reinstall Poe AI
As an alternative fix, you can also uninstall Poe AI from your phone and reinstall it again after restarting your phone.
If there is any bug due to which Poe AI is having issues in your phone then uninstalling it and reinstalling after doing a restart of your device might be able to fix the issue.
To uninstall Poe AI you will have to long oppress the app and then select the option Uninstall from the menu. After this go to App Store or Play Store and install Poe AI again.
8. Use Poe AI Website
You can try to use the Poe AI website to access it for the time being if you can not open it through the app.
There might be some kind of technical issue due to which this is happening. It should get solved within a few days so in the meantime use the website for your work.
9. Contact Poe AI Support Team
After you have tried all the fixes above you should be able to fix the issue of Poe AI not opening for you.
However, if you are still seeing the error message of something went wrong in Poe AI then you will have to contact the support team of Poe AI by emailing them on feedback@poe.com and check the issue with them.
Their team of professionals will be abler to solve your issue after you discuss it with them.
