Are you tired of experiencing interruptions while watching your favorite TV shows or movies?
If you’re an Optimum cable box user, you may have encountered the frustrating message “video restarting” on your screen.
In this article, we’ll provide you with some tips on how to troubleshoot this problem.
How to Fix optimum cable box says video restarting?
Ensure that your internet connection is stable and make sure that the software is up to date.
Down below, we have discussed the solution in step-by-step detail.
1. Check Internet Connection
A stable internet connection is crucial for video playback. Make sure your wireless network is functioning properly.
You can verify your Wi-Fi setup through the Optimum Stream menu by going to Settings and then Network & Internet.
To check your Internet connection when experiencing video restart issues on your Optimum cable box, follow these steps:
- Open the Optimum Stream menu.
- Navigate to
Settings. - Choose
Device Preferences. - Select
WiFi. - Look for your Optimum home WiFi network and follow the onscreen instructions to confirm its status
2. Reboot Your Equipment
Power cycle both your modem and set-top box by unplugging them, waiting for a minute, and plugging them back in.
This simple step can often refresh your system’s settings and clear up any temporary connectivity issues.
3. Clear Application Data and Cache
Sometimes, the application data and cache can become corrupted, leading to errors.
steps to clear app data and cache on Optimum cable box:
- Go to the Settings on your streaming device.
- Select Apps or Application Manager.
- Scroll to find the Optimum TV app.
- Choose Clear data and/or Clear cache.
- Confirm the action if prompted.
After clearing the data, relaunch the app to see if the issue has been resolved.
4. Update Software
Outdated software can cause compatibility issues and errors like “video restarting.”
Check for any pending software updates for your Optimum streamer or television apps.
Ensuring your software is up-to-date can often resolve unexpected issues.
steps to update your optimum cable box:
- Navigate to Settings on your Optimum streamer or television.
- Select Device Preferences.
- Go to About.
- Choose System Update to check for available software updates.
- If an update is available, follow the on-screen instructions to install it.
5. Factory Reset The Optimum cable box
If the issue persists, a factory reset of your Optimum cable box might be necessary.
This process will restore the box to its original settings, potentially resolving deeper software issues.
Keep in mind that a factory reset will erase all personalized settings, so it should be done as a last resort.
Steps to Reset the Optimum Cable Box:
- Locate the reset button on your Optimum cable box or access the reset option through your account settings online.
- Press and hold the reset button for about 10 seconds, or follow the online prompts to initiate the reset.
- Wait for the cable box to restart and go through the initialization process, which may take several minutes.
6. Contact Optimum Support
Should the problem not be resolved by the aforementioned steps, it’s time to contact Optimum Support.
Their customer service team can provide specialized assistance and walk you through advanced troubleshooting.
If necessary, they can also schedule a technician visit to address any hardware-related issues with your cable box.
