Cash app is a digital payment platform to send, receive money and pay bills by using your Cash app account.
The app is a very secure way to transact money but sometimes you may want to block a merchant on the app if you do not intend to do any further transactions with them.
When you are a sponsor the responsibility for safe and secure transactions lies with you for the sponsored account as well.
If you are wondering how can you block a merchant then read this guide to know what happens when you block a merchant and the ways to block or unblock a merchant on the Cash app.
What Happens To A Blocked Merchant Account On The Cash App?
When a merchant is blocked on Cash App, they:
- Do not receive any notification of being blocked.
- Get removed from your contact list.
- Cannot send or request transactions from you.
- Lose the ability to message you within the app.
This ensures the sponsor’s protection from unwanted contact or transactions.
What to Do if Cash App Sponsor Blocked Merchant
When a sponsor on Cash App blocks a merchant, it means that transactions between the sponsor’s account and the merchant are halted.
It’s often a preventive measure taken for various reasons like fraudulent activities, high fees, or unresolved disputes.
Steps to Take If You Have Blocked a Merchant
1. Review Your Decision
Make sure that blocking the merchant was necessary and based on legitimate concerns.
2. Monitor Your Account
Keep an eye on your account to ensure that no unauthorized transactions occur with the blocked merchant.
3. Contact Cash App Support if Needed
If you have any questions or concerns about the blocking process, you can contact Cash App Support:
- Open Cash App and tap on the “Profile” icon.
- Tap on “Support.”
- Tap on “Start a Chat,” type your message, and hit “Send Message.”
Or,
- Call Cash Support at 1 (800) 969-1940 from Monday to Friday, 9:00 am to 7:00 pm EST.
4. Unblock the Merchant if Necessary
If you decide to resume transactions with the merchant, you can unblock them by contacting Cash App Support.
Steps to Take If You Are the Merchant and Have Been Blocked
1. Contact the Sponsor
If possible, reach out to the sponsor to understand the reason for the block and attempt to resolve any issues.
2. Review Your Practices
Consider reviewing your business practices to ensure compliance with Cash App’s policies and customer expectations.
3. Seek Support if Needed
If you believe the block was unjustified, you may contact Cash App Support for assistance.
How To Block A Merchant On The Cash App?
To block a merchant on the Cash app you can contact the support team directly as they can only assist you in blocking the merchant.
The Cash app support team can only block the merchant if you have a transaction with them earlier.
You can contact Cash Support via chat in the app,
- Open the Cash app and tap on the “Profile” icon on the home screen.
- Then tap on “Support”.
- Tap on “Start a Chat” and then type your message and hit “Send Message”.
You can also contact the Cash support team via their Contact page. You can also call Cash Support at 1 (800) 969-1940 available from Monday to Friday, 9:00 am to 7:00 pm EST.
If you change your mind in the future then you can again contact the Cash app support team to unblock the merchant.
For any transaction due with the merchant, blocking the merchant will not resolve it. You need to contact the merchant directly in such cases to resolve your issue.
To contact the merchant, follow the steps mentioned below.
- Open the Cash app and tap on the “Activity” tab on the home screen.
- Then tap on “Payment”.
- Tap on “Completed” to see a list of completed transactions and then tap on “Need Help”.
- Tap on “Call Merchant”.
You can also block someone from requesting or sending payments to you by following the steps mentioned below.
- Open the Cash app and tap on the “Activity” tab on the home screen.
- In the activity feed, tap on the name of their account.
- Scroll to the bottom of the profile and then tap on “Block”.
To unblock you can follow the same steps as mentioned above and tap on unblock.
