How To Fix Xfinity Email Password Reset Not Working

Are you facing an issue while resetting your Email password on Xfinity?

Xfinity Stream offers a convenient way to access your favourite TV shows, movies, and live channels on various devices. However, encountering password Reset issues can be frustrating, preventing you from enjoying your entertainment seamlessly.

Dealing with issues when trying to reset your Xfinity email password can be frustrating. The error occurs if the client is unable to process the reset request or you might be checking the verification code on a different email account.

Here’s a guide on how to fix the Xfinity email password reset not working.

Why Xfinity Email Password Reset Not Working

If your Xfinity email password reset is not working, there could be several reasons for this issue. Here are some common problems and potential solutions:

1. Incorrect Account Information

Ensure you are entering the correct username and account details. If any information is incorrect, the system will not allow you to reset your password.

2. Technical Glitches

Sometimes, the website or the password reset feature may be experiencing technical difficulties. Clear your browser’s cache and cookies, or try using a different browser or device.

3. Account Recovery Options Outdated

If your recovery email or phone number is outdated, you won’t be able to receive the password reset link or code. Make sure your account recovery options are up to date.

4. Security Holds

Xfinity may place a temporary security hold on your account if there’s been suspicious activity. If this is the case, you may need to contact customer support to verify your identity and regain access to your account.

5. Locked Account:

After multiple unsuccessful attempts to log in or reset your password, your account may be temporarily locked. You may need to wait a while before trying again or contact customer support for assistance.

How To Fix Xfinity Email Password Reset Not Working

Step 1: Verify Your Gmail and Account Information

Ensure you’re entering the correct information when prompted during the password reset process.

This includes your Xfinity username, email address, or mobile number associated with your account. Check for any typo errors and re-enter the credentials. Check-in spam box as well if you cannot find the verification code in the primary inbox.

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Also, make sure that you have logged in with the correct email ID. If you are using multiple account information, you might be landed in the alternative mail inbox.

Step 2: Check Your Internet Connection

A stable internet connection is necessary for the password reset process to work smoothly. Verify that your internet connection is working properly.

The first step is to ensure your device is connected to the internet. A stable connection is required to authorize your device successfully.

Follow the Steps to Troubleshoot The Network Connection

  • Check if other devices on your network can access the internet.
  • Try restarting the router by pressing the power button located on the back side of the router.
  • Check with an alternative network like mobile data.

Step 3: Restart Your Device

A simple but often effective step is to restart your streaming device and any associated equipment like your modem or router. This can resolve temporary glitches that might be causing the authorization code issue.

  • Switch Off the Device using the Power Button on the remote.
  • Then Unplug the TV , wait 30 secs, replug and power On the TV.

Step 4: Login With Comcast Master Account

If you find it difficult to reset your password, log in to Comcast account and try to change your password. Many users in the Xfinity forum have updated that using a Comcast master account resolves the issue.

To reset the password for a sub-account on your Xfinity email, follow these simple steps:

  • Log in to your master Comcast account.
  • Navigate to Account and Identity.
  • Scroll down to “Account Details” and click on your initials or the “Viewer” label.
  • Scroll down to find the sub-account you wish to manage and click on it.
  • Click on “Change Password” for the sub-account.
  • If you encounter issues, check the permissions of the sub-account. Ensure the sub-account is set to “Viewer,” as “Manager” permissions may prevent you from changing the password.
  • If the sub-account is set for auto bill payments, you might need to remove this setting temporarily to change the password.
  • After changing the password, you can re-enable auto bill payments if you had disabled them.

Step 5: Disable VPN or Proxy

Using a Virtual Private Network (VPN) extension or a proxy server might interfere with the Reset process. Disable any VPN or proxy settings temporarily and attempt to log in again. Once logged in successfully, you can re-enable these services if needed.

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steps to disable extensions in Chrome, Firefox, and Safari:


  • Open Chrome, click on the three-dot menu icon, select “More tools,” then “Extensions.”
  • Toggle off the switch next to the extension you want to disable.


  • Open Firefox, click on the menu icon, select “Add-ons,” then “Extensions.”
  • Find the extension you want to disable, click on the three-dot menu, and choose “Disable.”


  • Open Safari, go to the “Safari menu“, and select “Preferences.”
  • Click on the “Extensions” tab, then uncheck the box next to the extension you want to disable.

Step 5: Clear Cache and Cookies

Cached data and cookies stored in your web browser or app may cause password reset problems.

Clearing cache and cookies can resolve these issues. In your browser settings or app preferences, find the option to clear cache and cookies, then restart the browser or app and try logging in again.

For Mobile Devices (iOS and Android):

  • For Android: Go to “Settings” > “Apps” > “Xfinity App“> “Storage” > “Clear cache” > Wait for the process to complete > “Clear Data
  • For iOS: Go to “Settings” > “General” > “iPhone Storage” > Scroll down and select “Xfinity App” > “Offload App” > Wait for the Process to complete > Click on “Install.

For Web Browsers (if accessing Xfinity Stream via a web browser):

  • Firefox: Click the “menu button (three horizontal lines)” > “History” and select “Clear Recent History‚Ķ”> Set “Time range to clear,”> “Details”> “Cache” > Click the “Clear Now” button.
  • Chrome: Press “ctr+ h“> Click “Clear browsing data” > Set “All “near time range > Mark the check box “Cached Image and Files” and “Cookies and other site data” > “Clear Data


  • Open Safari > Click on “Safari” > “Preferences‚Ķ” > Go to the “Advanced” tab > Check the box that says “Show Develop menu in menu bar”.
  • Close the Preferences and click on “Develop” > Select “Empty Caches”.

For Smart TVs and Streaming Devices (Roku, Amazon Fire Stick, etc.):

  • Locate the “settings or system menu” on your device.
  • Find the Applications or Manage Installed Applications section.
  • Select the Xfinity Stream app from the list of installed applications.
  • Choose the option to clear cache and/or clear data.
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Remember, clearing data will often log out from most of the sites. You need to log in again.

Step 6: Update Xfinity Stream App

Outdated versions of the Xfinity Stream app may have compatibility issues or bugs that affect the Reset process.

Check for updates in the app store or marketplace relevant to your device (e.g., Google Play Store, Apple App Store), and install any available updates for the Xfinity Stream app.

For Mobile Devices: Go to “Play Store/ Apple Store” > Search for “Xfinity App” > click on the “Update” button if Available.

For TV: Press the “Home Button” > Go to respective “TV App stores” (Samsun hub/LG store ) > Click on “Xfinity” > Click on “Update” if available

Step 7: Use the Correct URL

Make sure you are using the correct URL for resetting your Xfinity password. You can go directly to the official password reset page at

Step 8: Try a Different Browser or Device

If you’re still experiencing issues, attempt to reset your password using a different web browser or device.

Sometimes, certain browsers or devices may have compatibility issues with the Xfinity password reset page.

Step 9: Contact Xfinity Support

If none of the above steps work, it may be time to contact Xfinity support for further assistance. You can reach out to them at 1-888-565-4329 as mentioned in the Xfinity Forum.

Be prepared to provide details about the issue you’re facing, and they can guide you through additional troubleshooting steps or reset your password manually if necessary.