Are you disappointed when a Poshmark item you purchased doesn’t match its description?
In this article, we will guide you on what to do if you find yourself in this situation.
What to Do If poshmark item not as described?
If poshmark item not as described then you should Report the issue within 3 days via Poshmark’s “Problems/Order Inquiry”, initiate a return if approved, submit additional evidence if needed, and contact Poshmark Support for further help.
Down below, we have discussed the solution in step-by-step detail.
Step 1: Report the Issue on Poshmark Promptly
As soon as you realize the item is not as described, and within 3 days of delivery, you must report the problem to Poshmark.
This is done through the Poshmark app or website. You’ll need to provide supporting photos that clearly show the discrepancy between the item you received and the description in the listing.
Here are the steps to Report the Issue on Poshmark :
- Go to your Account Tab (@username).
- Select “My Purchases.”
- Find the order in question and select it.
- Choose “Problems/Order Inquiry.”
- Select “Order Not as Described“
Step 2: Initiate a Return
Once you’ve reported the issue, Poshmark will review your claim. If they verify that the item was indeed not as described, they will provide you with a prepaid shipping label.
Use this label to return the item to the seller. Upon successful return of the item, Poshmark will issue a refund to your original form of payment.
Step 3: Submit Additional Evidence
If necessary, be prepared to upload additional photos or provide more information to support your case.
This could be requested by Poshmark during their investigation into your claim.
The more evidence you can provide, the smoother the resolution process will be.
Step 4: Contact Poshmark Support When Needed
In some cases, the funds may have been released to the seller before you realized the item was not as described.
If this happens, you should contact Poshmark Support directly.
Provide them with your order number and clear photos showing the problem with the item. Poshmark Support will guide you through the next steps to resolve the issue.
