If you’re a Nationwide Building Society customer and your incoming payments are delayed, it can be a frustrating experience.
Unfortunately, payment delays can happen for a variety of reasons, including technical glitches, global events, and missing paperwork.
However, there are steps you can take to help resolve the issue and get your payments processed as quickly as possible.
In this article, we’ll explore what to do if your Nationwide incoming payments are delayed, including how to check the status of your payment, who to contact for help, and what to do if the delay persists.
Why Are Nationwide Incoming Payments Delayed?
There are several reasons why Nationwide incoming payments may be delayed. Here are some of the most common reasons:
1. Technical issues or Outages on the Nationwide Side
If there is a technical issue with the payment processing system, it can cause delays in processing incoming payments.
2. Incorrect payment details
If the payment details provided by the sender are incorrect, it can cause delays in processing the payment.
For example, if the account number or sort code is incorrect, the payment may be rejected by Nationwide, causing a delay in processing.
3. Missing paperwork
If the payment requires additional documentation, such as an invoice or proof of payment, and this documentation is missing, it can cause delays in processing the payment.
4. High volumes of transactions
If there is a high volume of transactions being processed, it can cause delays in processing incoming payments. This is particularly common during peak periods, such as the end of the month or around holidays.
5. Time zone differences
If the payment is being sent from a different time zone, it can cause delays in processing the payment.
This is because the payment may be processed during business hours in the sender’s time zone, but outside of business hours in the recipient’s time zone.
6. Ongoing Bank holidays
If there is a bank holiday in the UK or in the sender’s country, it can cause delays in processing the payment. This is because banks may be closed, and payments cannot be processed until the banks reopen.
What To Do If Nationwide Incoming Payments Delayed?
If you are a Nationwide Building Society customer and your incoming payments are delayed, then try to validate your payment details and payment status. Moreover, you can also contact Nationwide customer service, provide additional information, wait for the payment to clear, and submit a formal complaint.
Steps to take if Nationwide Incoming Payments Has Been Delayed:
1. Check The Payment Details
The first step is to check the payment details to ensure that all the information provided is correct. Check the account number, sort code, and other relevant details to ensure that there are no errors.
2. Check The Payment Status
If the payment has been initiated, you can check its status to see if there are any issues. You can do this by logging into your Nationwide account and checking the payment status.
If the payment status is showing as “processing” or “pending,” it means that the payment is being processed and should be credited to your account shortly.
3. Contact Nationwide Customer Service
If the payment has been delayed for more than a few hours, it’s best to contact Nationwide customer service.
You can do this by calling their customer service number or by sending them a message through their online banking portal.
Explain the situation to the customer service representative and provide them with the payment details.
4. Provide Additional Information
If the customer service representative requests additional information, such as proof of payment or a copy of the invoice, provide them with the relevant documents as soon as possible.
This will help them to identify and resolve the issue quickly.
5. Wait For The Payment To Clear
In some cases, the payment may be delayed due to technical issues or other factors beyond your control. In such cases, the best course of action is to wait for the payment to clear.
Keep checking the payment status regularly and contact Nationwide customer service if the delay persists for more than a few days.
6. Submit A Formal Complaint
If the delay persists for an extended period of time and you have not received a satisfactory resolution from Nationwide customer service, you can submit a formal complaint.
You can do this by filling out a complaint form on the Nationwide website or by contacting the Financial Ombudsman Service by clicking here.