Cash App is a popular peer-to-peer payment service that allows users to send and receive money with ease. However, its simplicity and widespread use have also made it a target for scammers.
If you find yourself a victim of a scam on Cash App, there is no need to make yourself sick with worry as there are steps you can take to try and recover your money.
In this article, we will discuss in detail all the steps you can take to get your money back in case you have been scammed in Cash App.
What are Cash App’s Policies Regarding Payment?
It’s important to note that Cash App transactions are instant and usually can’t be cancelled. This means getting money back once you’ve been scammed can be challenging.
Cash App’s policy states that unauthorized payments can be cancelled, but if you willingly send money to a scammer, the options for recovery are limited.
List Prohibited Activities on Cash App
- Avoid Illegal Substances: Do not engage in activities involving illegal or controlled substances.
- Protect Minors: Do not allow minors to use Cash App services.
- Prevent Bullying and Harassment: Refrain from any form of bullying or harassment.
- Steer Clear of Fraud: Avoid all fraudulent and deceptive activities.
- No Gambling: Do not use Cash App for gambling purposes.
- Guard Against Hacking: Protect against engaging in hacking or any malicious activities.
- Financial Services Restrictions: Do not provide unauthorized credit or financial services.
- Comply with Sanctions: Avoid transactions with certain countries and individuals that are subject to sanctions.
- Subscription Limitations: Be aware of restrictions on select memberships and subscriptions.
- Ban on Adult Content: Do not sell adult content and services.
- No Counterfeit Goods: Avoid selling counterfeit or stolen items.
- Authentic Products Only: Ensure all products and services sold are genuine and not deceptive.
- Avoid Network Marketing: Refrain from selling network marketing programs.
- Risky Products and Services: Do not sell products or services deemed risky.
- Regulated Goods Compliance: Comply with regulations regarding the sale of tobacco, weapons, and other regulated products.
- Health Product Regulations: Avoid selling unproven health products or services.
- Respect Intellectual Property: Do not use someone else’s creative work without permission.
What Immediate Actions You Can Take To Get Money Back On Cash App If Scammed?
1. Cancel the Payment
If you realize you’ve been scammed immediately after sending the money and the payment is still pending, you can try to cancel it.
- Open Cash App and navigate to the “Activity tab” by tapping the clock icon on the home screen.
- Find the payment in question and tap on it.
- If there is a “Cancel” option, tap it to stop the transaction.
2. Request a Refund
If the payment has been completed, you can request a refund from the recipient.
- Open the “Activity tab” and select the payment.
- Tap the three dots “(…)” in the top-right corner.
- Choose “Refund” and press “OK” to send the request to the recipient.
3. Contact the Recipient
If you know the person who scammed you, it’s worth trying to contact them to request your money back. However, in most scam cases, the scammer is not cooperative.
What are the Steps to Report the Scam to the Cash App Support Team in case You Are Not Able to Get the money back?
1. Report the Scam Within the App
If the above steps don’t work, report the scam directly to Cash App.
- Open the Cash App and log into your Account.
- Navigate to the Activity tab and select the fraudulent transaction.
- Tap on “Need Help & Cash App Support.”
- Choose “Report this Transaction.”
- Follow the prompts to file a claim with Cash App’s support team.
2. Contact Cash App Support
You can also contact Cash App support through the app or website. Explain the situation in detail and provide any evidence you have of the scam.
What are the Preventative Measures You Can Take to Prevent Scams?
1.Enable Security Features
Always use the security features provided by Cash App, such as setting up a PIN or using Touch ID/Face ID to prevent unauthorized use of your account.
2. Be Cautious of Scams
Only send money to people you know and trust. Be wary of unsolicited requests for money or offers that seem too good to be true.
3. Educate Yourself
Familiarize yourself with common scam tactics and learn how to spot red flags.
How to Get the Scammed Money Back if the Recipient is Uncooperative?
If the recipient of your unintended payment is uncooperative or you’re unable to get in touch with them, your options are limited. Cash App does not take responsibility for transactions that are confirmed to be sent to the correct recipient. However, you can still:
1. Report the Issue to Cash App Support
Contact Cash App support to explain the situation. While they might not be able to reverse the transaction, they can offer advice and help you understand your options.
Steps to Contact Cash App Support
- In-app Chat: Open “Cash App” > “profile icon” > “Support” >” Start Chat“
- Phone support: Call Cash App Support at 1 (800) 969-1940.Available daily from 9 AM to 7 PM ET.
2. Legal Action
As a last resort, if a significant amount of money is involved and you believe you have been defrauded, you may consider seeking legal advice. Small claims court or civil litigation could be an option, but it’s important to evaluate if the potential recovery is worth the time, effort, and cost of legal proceedings.
