CRA (Canada Revenue Agency) is the Canadian federal government service which oversees the collection of tax and governs law and policy related to tax.
Every year a business or individual is required to file for an income tax return which has been made easy by using the online CRA service where you need to create a CRA account.
Unfortunately, many people have reported that they encounter an error with “CER.010” with the message “Our services are not available at this time. Try this process again later”.
The error pops up when you try to log in to your CRA account but the service is not available.
If you are also facing the same issue of “CER.010” then read this article to know the meaning of CRA error – CER.010 and how to fix it.
What Is CRA Error CER.010?
When you log in to the CRA website to access MyAccount then you may face the error CER.010 which means that you cannot log into your account because the service is not available at that particular time.
You may have to try again later.
How To Fix CRA Error CER.010?
If you are getting the CRA error – CER.010 while attempting to log in to your account then you can follow the steps mentioned below.
1. Check The Maintenance Schedule
To effectively run the application, the website goes through maintenance which may cause some of the services to remain unavailable.
You can check the CRA website’s maintenance schedule to know which service will be unavailable.
The best thing to do in such cases where you have no control is to wait till the development team has completed its maintenance work on the CRA website.
Also, when too many people try to access the website, it causes the site to crash.
You can try to log in to your account during different times of the day when the site has considerably low traffic.
2. Check Server Status
If the CRA website is not working then you can also check the server status by using Downdetector which will show the status.
If the graph is green then it means there are no issues with the server.
3. Contact CRA
The issue of CRA error – CER.010 should resolve when the maintenance is over.
If you are still unable to log in after more than 2 days or if it is urgent then you can Contact CRA.
You can reach out to the CRA Support team by calling on 1-855-330-3305 for individual-related issues.
