The YouView service is designed to be user-friendly, offering an easy-to-navigate interface and an electronic program guide (EPG) that allows viewers to browse through channels and access content seamlessly.
However, sometimes users encountering the issue where the BT YouView box is stuck on the loading screen, it can be quite an inconvenience. This problem can be caused by various factors, ranging from temporary software glitches to hardware issues. Here’s a step-by-step guide to help you resolve the issue and get your YouView box working again.
How To Fix BT YouView Box Stuck On Loading Screen
Try power cycling YouView box, check HDMI connections, and try factory reset the YouView box. Finally, maintenance resetting mode will fix the issue.
Step 1: Restart or Power Cycle the YouView Box
A simple restart can often resolve temporary glitches.Like all electronic devices, YouView boxes can overheat if left on for extended periods. Restarting the box can give it a chance to cool down and prevent potential heat-related damage.
- Unplug the box from the power source, wait for about 30 seconds, and then plug it back in.
- This can help clear any errors that are causing the box to be stuck.
Step 2: Check the HDMI Connection
Ensure that the HDMI cable is securely connected to both the YouView box and the TV. A loose connection can sometimes cause the box to not function correctly. If possible, try a different HDMI cable to rule out a faulty cable.
Step 3: Factory Reset the YouView Box
If a restart doesn’t work, you may need to perform a factory reset. You can usually do this via the settings menu, but since your box is stuck on the loading screen, you’ll need to do it manually. Be aware that a factory reset will delete your recordings and preferences.
To perform a factory reset, follow these steps:
- Press the blue “Home (or YouView) button” on your remote to open the main menu.
- Select ‘‘Settings’‘ from the main menu options.
- In the settings menu, scroll down to ‘‘Information & Reset’‘ and select it.
- Choose ‘‘Factory Reset’‘ from the options available.
- A warning screen will appear informing you that all recordings and personal data will be deleted.
- If you decide to proceed, enter the numbers shown on the screen using your remote control.
- The factory reset will start and should take a few minutes to complete.
- Once the reset is finished, the setup screens will appear. Follow the on-screen instructions to reconfigure your BT TV box.
Step 4: Maintenance Mode Reset
If the factory reset doesn’t work, you can try a Maintenance Mode Reset. This is a deeper reset that can fix more complex issues.
- Turn off the box at the mains power supply.
- Press and hold the ‘‘down’‘ arrow on the top of the box.
- With the ‘‘down’‘ arrow still held down, turn the power back on and continue to hold the ‘‘down’‘ arrow until you see ‘‘Enter Maintenance Mode Y/N’‘ (or similar) on the screen.
- Press the ‘‘Y’‘ button
