Are you having trouble trying to cancel a pending payment on the Chase app? Chase Bank, officially known as JPMorgan Chase Bank, is one of the largest and most prominent banks in the United States.
It is a subsidiary of JPMorgan Chase & Co., one of the largest and most well-known financial institutions in the world.
Chase provides online banking services, allowing customers to manage their accounts, pay bills, transfer funds, and perform various financial transactions through their website and mobile app.
If you are facing trouble trying to cancel a pending payment on Chase’s online banking platform or mobile app, this article will help you understand why you may be unable to view your recent transactions on the Chase app and what steps you can take to fix the issue.
Why Cannot I Cancel A Pending Payment On the Chase App?
Pending transactions are those that have not yet been executed in full. For example, if you use a debit or credit card to make a purchase, it will nearly always appear as pending whether you visit your account online or in a mobile banking app.
On the Chase app, you can cancel pending payments but not purchases. Purchases that have been authorized by swiping the card on the machine cannot be manually cancelled. To cancel payments, you would need to contact customer service directly.
How To Cancel A Pending Payment On Chase App?
You can use the Chase app to cancel a one-time payment or scheduled automatic payments or contact the Chase customer service through their helpline numbers.
1. Cancel Pending Payment Through The Chase App
Follow these steps to cancel a one-time pending payment on the Chase app:
- Go to the Chase app and sign in.
- Select Pay & Transfer and then from the drop-down menu select Payment Activity.
- Select Auto loans/lease payments from MY CHASE PAYMENTS (PENDING/PAST).
- Select Cancel and then confirm on the next screen on the payment you want to cancel.
Follow these steps to cancel online scheduled automatic payments:
- Go to the Chase app and sign in.
- Select Pay & Transfer.
- Select Automatic payments from the MY CHASE PAYMENTS (PENDING/PAST) menu.
- Select your Auto account from the drop-down option next to See automatic payments.
- On the next page, select Turn Off and confirm that you wish to turn it off.
2. Contact Chase Customer Service
You can also contact the Chase customer service team to cancel your payment directly. You can enquire them about the transaction and ask them manually to cancel your pending transaction.
If you paid a bill through your checking and you want to cancel it, call on the 866-564-2262 number. Make sure you take this action as quickly as possible, however.
You can also call on their customer service number 1-800-935-9935, to solve queries related to online bill pay inquiries.
