Are you struggling with the H&R Block error code 15514 while trying to import your Fidelity transactions?
This technical snag can be a real roadblock during tax season, leaving you unable to move forward with your tax preparation.
In this article, we’ll equip you with straightforward strategies to overcome this common issue.
How to Fix H&R Block Error code 15514 when importing Fidelity Transactions?
To resolve the issue of error code 15514 on H&R Block, you should make sure that the username and password are correct and ensure that the software is up to date.
Down below, we have discussed the solution in step-by-step detail.
1. Check Username and Password
The most common reason for an import failure is entering incorrect login credentials.
Make sure you input the correct username and password associated with your Fidelity account, as this will ensure that H&R Block’s software can securely access the necessary financial data for a smooth import process.
2. Update Your H&R Block Software
Ensure that you are running the latest version of H&R Block’s software.
Updated versions often include patches that fix known bugs and compatibility issues that could be causing the import error.
Here are the steps to Update Your H&R Block Software:
- Open H&R Block tax software.
- Go to “Help” and select “Check for Updates.”
- Install any available updates.
- Restart the software and retry the Fidelity import.
3. Clear Browser Cache and Cookies
If you’re using an online version, clear your browser’s cache and cookies to remove any stored data that might be causing conflicts.
This action can resolve issues stemming from outdated or corrupted files that interfere with the data import process.
Here are the steps to Clear Browser Cache and Cookies on Your device:
On Google Chrome:
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “More tools” and then “Clear browsing data.”
- In the popup window, select “Cached images and files” and “Cookies and other site data.”
- Choose the time range for which you want to clear the data (e.g., “Last hour,” “Last 24 hours,” “All time”).
- Click on the “Clear data” button.
On Mozilla Firefox:
- Click on the three-line menu icon in the top-right corner of the browser window.
- Select “Options” and then “Privacy & Security.”
- In the “Cookies and Site Data” section, click on the “Clear Data” button.
- Check the boxes next to “Cookies” and “Cached Web Content.”
- Click on the “Clear” button.
On Safari:
- In the top menu, click on “Safari” and select “Preferences.”
- Go to the “Privacy” tab.
- Click on the “Manage Website Data” button.
- In the popup window, click on “Remove All” to clear all cookies and website data.
- Confirm by clicking “Remove Now.”
On Microsoft Edge:
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “Settings” and then “Privacy, search, and services.”
- Under the “Clear browsing data” section, click on the “Choose what to clear” button.
- Check the boxes next to “Cookies and other site data” and “Cached images and files.”
- Click on the “Clear” button.
4. Try a Different Browser or Device
Switching to a different browser or device can be a simple yet effective solution for resolving error code 15514.
Sometimes, certain browsers or devices may have compatibility issues or settings that obstruct the communication between H&R Block’s software and Fidelity’s servers.
By trying an alternative browser or device, you can bypass these unique quirks, potentially allowing for a successful import of your transaction data.
5. Contact H&R Block Support
If you’ve exhausted all other fixes and still face error code 15514, reaching out to H&R Block Support can provide you with the assistance needed to resolve the issue.
Their team has access to more detailed troubleshooting steps and may be aware of any current system-wide issues affecting the import process.
