At times, changing your phone number becomes a necessity. Whether it’s due to privacy concerns or simply the desire for a fresh start, the process should be straightforward and hassle-free.
Visible makes it easy for active members to get a new Mobile Device Number (MDN).
If you’re a Visible customer, you’re in luck. Changing your phone number with Visible is a simple process that can be completed in less than an hour.
In this guide, we’ll walk you through the entire process, from the prerequisites to the steps you need to take after getting your new number.
How to Change Your Visible Phone Number
Changing your phone number with Visible is a straightforward process.
Here’s a detailed step-by-step guide to help you through it.
Step 1: Ensure Your Visible Account is Active
Before you can change your phone number, you need to ensure that your Visible account is active.
If your account has been suspended for any reason, you’ll need to contact Visible Support to reactivate it.
You can do this by reaching out to them via chat on their website, their social media handles, or their mobile app.
Step 2: Decide on a New Number or Transfer an Existing One
During the sign-up process, you’ll have two options: select a new number for your account or transfer an existing number from your old wireless carrier.
However, if you’re already a member with a Visible MDN, you’ll only be able to change to a new number. You won’t be able to change to an existing number from a previous carrier.
Step 3: Verify Ownership of the Number
The number you wish to change must be assigned to you. This could be the number you received when you purchased your new Visible SIM card or a number you transferred from another network.
You cannot request to change another customer’s number. If you’re unsure, you can check the number associated with your account in your Visible account settings.
Step 4: Save Your Voicemail Messages
When you change your number, your existing voicemail messages will be deleted.
To avoid losing any important messages, make sure to go through your current voicemail messages and save any that are important before you start the process.
You can do this by listening to each voicemail and recording the important information elsewhere.
Step 5: Contact Visible Support
The next step is to contact Visible Support to request a number change.
While Visible does not have a physical store or a direct phone number, there are several ways to reach out to their customer support team.
- Via Chat: Visit the Help Center on the Visible site. Click on the “Chat with us” icon on the middle of the page. Enter your name and email, and click on ‘Continue’. On the next page, you’ll see a ‘How Can we help you’ prompt. Start a conversation and request to change your number.
- Via Social Media: You can also reach out to Visible Support through their official social media handles. On Twitter, their handle is @visiblecare, and on Facebook, it’s @VisibleMobile.
- Via Visible App: Another way to contact Visible support is through their mobile app. Launch the Visible Mobile app, tap on the chat icon on the top right side, enter your name and email, and tap on ‘Continue’. On the next page, you’ll see a ‘How Can we help you’ prompt. Start a conversation and request to change your number.
Step 6: Wait for Confirmation
After you’ve requested a number change, the process typically takes between 30 minutes to 1 hour.
Once you’ve completed the process and verified your account, you’ll receive confirmation via email and SMS. Your new number will be activated immediately.
Step 7: Restart Your Phone
Once you’ve received the confirmation message for your new number, restart your phone.
This is necessary to activate your new number.
Step 8: Test Your New Number
After restarting your phone, make a few calls to ensure your new number is working.
This is a crucial step to confirm that the number change process was successful.
Step 9: Share Your New Number
Remember to share your new number with anyone who needs to contact you, as your old number will no longer be active.
You can do this via text, email, or any other method that works best for you.
Step 10: Set Up a New Voicemail Message
Finally, set up a new voicemail message. Your old voicemail message will be deleted along with your old number, so it’s important to set up a new one for your new number.
By following these steps, you can successfully change your Visible phone number.
The process is designed to be simple and straightforward, ensuring that you can easily maintain your privacy or start fresh with a new number whenever you need to.
