How To Fix "Remove Your Headset And Follow The Instructions" On The TV PlayStation VR2 (PSVR2)

The PlayStation VR2 (PSVR2) is Sony’s latest virtual reality offering, designed to work seamlessly with the PlayStation 5 (PS5).

However, users may sometimes encounter a message instructing them to “Remove Your Headset and Follow the Instructions on the TV.”

While this prompt is part of the normal setup routine, it can also appear due to various issues. In this blog post, we’ll delve into the reasons behind this message and provide a detailed guide to help you fix it.

What Causes Remove Your Headset And Follow The Instructions On The TV PlayStation VR2 (PSVR2)

The error message can be caused by several factors:

Incomplete Setup: The message is expected during the initial setup or calibration process. If the setup isn’t completed, the message will continue to appear.
Software Issues: Glitches or bugs in the PS5’s system software may cause the message to display incorrectly.
Connection Interruptions: Loose or improper connections between the PSVR2 headset, the processing unit, and the PS5 can trigger the message.
Sensor Detection Problems: The PSVR2 uses sensors for tracking. If these sensors cannot detect the environment properly, the system might display the message.

How To Fix Remove Your Headset And Follow The Instructions On The TV PlayStation VR2 (PSVR2)

To resolve the “Remove Your Headset and Follow the Instructions on the TV” message, you need to connect the VR2 controller, then unplug and disable HDMI in the TV unit. If it occurs again, connect the PS5 remotely and adjust the screen border.

Step 1: Unplug HDMI Cable

If you’re experiencing issues with your PlayStation 5 (PS5) automatically turning on your TV when you don’t want it to, one workaround could be to physically disconnect the HDMI cable from the back of the PS5 when you intend to play without the TV.

Here’s a step-by-step guide on how to do this:

Pause the Game and Turn off your PS5 controller by holding down the PS button and selecting ‘‘Turn Off Device’‘.
Gently disconnect the HDMI cable from the back of your PS5 console.
Now, resume playing your game with a VR controller.

Alternatively, you can also turn off the HDMI Setting

Go to ”Settings’‘ > ‘‘System’‘> ‘‘HDMI’‘, and then turn off the ‘Enable HDMI Device Link’ option.

Step 2: Disable HDMI-CEC

To prevent your devices from automatically turning on or off through HDMI connections, you’ll need to disable the HDMI-CEC (Consumer Electronics Control) feature on all connected devices, including your PS5 and TV.

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Here’s how to manage these settings and use the PSVR2 with your PS5:

Navigate to the PS5 home screen > Go to ‘‘Settings’‘ > ‘‘System’‘ > Select ‘HDMI’ and then turn off the ‘‘Enable HDMI Device Link’‘ option.
Look for settings related to HDMI-CEC, which may be branded differently depending on the manufacturer (e.g., Anynet+ for Samsung, Bravia Sync for Sony, VIERA Link for Panasonic, etc.).
“Turn off “the HDMI-CEC function.
Check any other HDMI-connected devices, such as soundbars or AV receivers, and disable their HDMI-CEC functionality as well.

Step 3:Adjust Screen Borders Remotly

Starting the PS5 with the PS Remote Play app allows you to use your console and PSVR2 without triggering the TV to power on through HDMI signals.

Install the PS Remote Play app on your smartphone or other compatible device from the App Store or Google Play Store.
Ensure that your smartphone or other device is connected to the same Wi-Fi network as your PS4.
On your PS4, go to “Settings” > “Remote Play Connection Settings” and make sure “Enable Remote Play” is checked.
Go to “Settings” > “Account Management” > “Activate as Your Primary PS4” > “Activate'”
“Open” the PS Remote Play app on your device and “sign” in with your PSN account.
The app should automatically search for and connect to your PS4.
If prompted to define your maximum screen border, follow the instructions to do so within the Remote Play session.

Step 4: Verify and Clean Physical Connections

Ensuring a proper signal flow is essential for the PS4 to function correctly. Regular inspection and cleaning of all physical connections can eliminate disruptions caused by dust accumulation.

Clean the Headset Sensor: Use a microfiber cloth to gently clean the sensors on the PSVR2 headset, removing any dust or smudges that might obstruct tracking.

Checking Cable Connections: Make sure all cables are securely connected to both the headset and the PS5 console. If any of the cables are loose, this could cause issues with the headset.

Inspecting HDMI and USB Ports: Next, inspect the HDMI and USB ports on both the headset and the console. If there is any damage or debris in the ports, this could cause issues with the headset. Use a soft, dry cloth to gently clean the ports and reconnect it.

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Step 5: Restart Your PSVR2 and PS5

Power down your PS5 and PSVR2 completely, then restart them to refresh the system and potentially clear any minor software issues.

“Turn off” your PSVR2 Sense Controller and PlayStation console.
Unplug the power cable from the console and wait for a couple of minutes.
Reconnect the power cable and turn on both the console and the Sense Controller.
Attempt to pair the controllers again.

Step 6: Inspect Your Environment

The play area conditions can also affect the tracking performance of your PSVR2 system.

Ensure that the play area meets the following requirements:

The play area should be well-lit, with no direct sunlight or bright lights shining into the camera.
The play area should be clear of any obstructions, such as furniture or other objects.
The play area should have a clear line of sight to the camera.
The play area should be free of reflective surfaces, such as mirrors or glass.

Ensure there are no obstructions between your VR headset and the camera.
Keep the play area clean and free of clutter that could interfere with tracking.

Step 7: Calibrating the Motion Sensors

Calibrating the motion sensors helps you to optimize the motion sensor technically and can help fix tracking issues.

Here’s how to do it:

Turn on the PSVR2 headset and connect it to the PS4 console.
From the PS4 menu, go to “Settings” > “Devices” > “PlayStation VR.”
Select “Adjust PlayStation Camera” and follow the on-screen instructions to calibrate the motion sensors.

Step 8: Rebuilding PS5 Database

Sometimes, the PS5 database can become corrupted, which can cause issues with the PSVR2. To fix this, you can try rebuilding the PS5 database. Here are the steps:

Turn off your PS5 and wait for it to fully shut down.
Press and hold the power button on the PS5 until you hear a second beep. This will boot the PS5 into Safe Mode.
Connect your DualSense controller to the PS5 with a USB cable.
Select “Rebuild Database” from the menu and follow the on-screen instructions.

Step 9: Enter The Safe Mode And Update Software

Entering Safe mode will help you stop unnecessary programs, reduce the background loads and help you to update the software fast.

Turn off your PS5 and wait for it to fully shut down.
Press and hold the power button on the PS5 until you hear a second beep. This will boot the PS5 into Safe Mode.
Connect your DualSense controller to the PS5 with a USB cable.
Select “Update System Software” from the menu and follow the on-screen instructions.

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Step 10: Factory Reset The PSVR2

Factory reset will bring the software to its original phase and any applications which is corrupted will be eliminated.

Please be aware that initializing your PS4 will erase all the data on the system, including game saves, user profiles, and downloaded games. Therefore, it’s recommended to back up any important data.

Turn Off PS4 console and PSVR headset.
Unplug the HDMI cables, USB and power cable from the processing unit and Reconnect all the cables.
Turn on your PS4, and navigate to “Settings” > ‘‘Initialize PS4’‘ or ‘‘Full Initialization’‘.
If you choose Initialize it will reset the PS5 to the original state without uninstalling the PS5.
Follow the on-screen instructions to reinstall the system software.
After the PS5 has been initialized and the system software reinstalled (if required), you’ll need to set up your PSVR headset as if it were new.
Follow the on-screen instructions to calibrate and configure the PSVR headset.

Step 11: Contact PS5 Support

Reach out to respective customer support for further assistance. Please provide them with details of the steps you’ve already taken to resolve the issue.

They may provide additional solutions or indicate a need for professional repair services.

You can also reach out to them via social media such as Instagram, and Facebook.