How To Fix Navy Federal Credit Score Dashboard Not Working

Are you not able to see your credit score on the Navy Federal Credit Union website?

The Navy Federal Credit Score Dashboard is a feature offered by the Navy Federal Credit Union (NFCU) to its members that allows them to monitor and manage their credit score. 

When managing your personal finances, having access to your credit score and related information is crucial. Navy Federal Credit Union (NFCU) offers a Credit Score Dashboard to its members, but sometimes you may encounter issues with it not working properly.

If you find yourself in this situation, don’t worry; there are steps you can take to troubleshoot and resolve the Navy Federal credit score dashboard not working issue.

How To Fix Navy Federal Credit Score Dashboard Not Working

1. Check for Service Outages

Firstly, verify if there are any known outages or maintenance activities on NFCU’s end that could be affecting the Credit Score Dashboard.

You can do this by checking Navy Federal’s website or contacting their customer service for updates.

2. Verify Your Account Status

Ensure that your NFCU account is in good standing. Access to the Credit Score Dashboard might be restricted if there are any issues with your account.

Once logged in, navigate to your account summary or dashboard to check the status of your accounts. Look for any notifications or alerts that might indicate an issue with your account status.

Steps to verify your NFCU account status, with more detail for checking balances, pending transactions, fraud alerts, and credit score eligibility:

  1. Log in to NFCU account
  2. Go to account summary page
  3. Check for account status notifications
  4. Confirm no alerts indicating issues
  5. Ensure accounts are in good standing
  6. Check for any negative balances
    • On account summary, look for any negative balances listed
  7. Confirm no blocks on account
    • Account status should not show any blocks or restrictions
  8. Review pending transactions
    • Go to account transaction history
    • Filter for pending transactions
    • Confirm no unusual pending transactions
  9. Ensure no recent fraud alerts
    • Check account alerts/notifications for any fraud alerts
    • Contact NFCU if any suspicious activity
  10. Check credit score eligibility
    • Go to Services > Credit Score
    • Confirm access to credit score is available
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3. Update Your Browser and App

Outdated browsers can lead to compatibility issues. Make sure you are using the latest version of your preferred browser when trying to access the Credit Score Dashboard.

To update Chrome, Firefox, and Safari to the latest versions, follow these steps for each browser:

Google Chrome:

  • Open the “Chrome” browser.
  • Click on the “three-dot menu” icon in the top-right corner.
  • Hover over ““Help”” and then click on ““About Google Chrome.”
  • Chrome will automatically check for updates. If an update is available, it will start downloading automatically.
  • Once the update is downloaded, click “Relaunch” to complete the installation process.

Mozilla Firefox:

  • Open the “Firefox” browser.
  • Click on the “three-line menu” icon in the top-right corner.
  • Click on “Help” and then select “About Firefox.”
  • Firefox will check for updates and download them automatically.
  • Click “Restart to Update Firefox” if prompted.

Safari (for macOS):

  • Open the “App Store” application on your Mac.
  • Click on the “Updates” tab in the App Store toolbar.
  • If there are updates available for Safari, click the “Update” button next to it.
  • If you’re updating macOS to a new version, Safari will be updated as part of the system update.
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To Update NFCU App:

  • Go to “App Store/ Play Store” ( Depends on OS)
  • Search “Navy Federal Credit Union App” on the Search bar
  • If an update is available, you will see the “Update” button next to the app and Click on it.
  • If you cannot find the Update button, the app is already running in the latest version.

4. Clear Cache and Cookies

Clearing your browser’s cache and cookies can often resolve display and login issues. Go to your browser settings and clear the browsing data, then attempt to access the dashboard again.

Google Chrome:

  • Open “Chrome” and click on the three-dot icon” in the top-right corner.
  • Go to “More tools” > “Clear browsing data.”
  • Choose the time range to clear (“All time”).
  • Check the box next to “Cached images and files.”
  • Click “Clear data.”

Mozilla Firefox:

  • Open Firefox and click on the “three-line icon” in the top-right corner.
  • Select “Settings” or “Options.”
  • Go to the “Privacy & Security” panel.
  • Scroll down to “Cookies and Site Data.”
  • Click “Clear Data.”
  • Check the box next to “Cached Web Content.”
  • Click “Clear.”

Safari (for macOS):

  • Open “Safari.
  • Click on “Safari” in the menu bar at the top of the screen.
  • Choose “Preferences” and go to the “Advanced” tab.
  • Ensure that the “Show Develop menu in the menu bar” option is checked.
  • Close the Preferences window.
  • Click on “Develop” in the menu bar.
  • Select “Empty Caches.”
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Remember to close and reopen the browser after clearing the cache for the changes to take effect.

On the Navy Federal Credit Union App:

  • For iOS: Go to “Settings” > “General” > “Apps “> “Navy Federal Credit Union” app > “Offload” > Wail until the process completes > “Install
  • For Android: Go to “Settings” >”Apps“> “Navy Federal Credit Union app” > “Storage” > “Clear cache and Clear Data
  • Once cleared you need to log in back to the NFCU account.

5. Use a Different Device or Browser

Sometimes the issue might be with the device or the browser itself. Try accessing the Credit Score Dashboard from a different browser or device to see if the problem persists. If you are using chrome or safari try with firefox and vice versa.

6. Check Your Personal Information

If there are discrepancies in your personal information, it might affect your ability to access the Credit Score Dashboard.

Ensure all your details are up-to-date and accurate.