Are you not able to access the Facebook Marketplace and encountering the following message:
“Marketplace: You Can No Longer Buy or Sell On Facebook ”
The error occurs because you have been blocked by Facebook from using Facebook Marketplace.
It may feel like a significant setback, especially if you rely on the platform for buying or selling goods.
Facebook Marketplace, a feature within Facebook, allows users to conduct transactions with community members. Sometimes, access to this service can be restricted due to a range of issues such as account problems, policy violations, or technical glitches.
In this blog, let’s see all possible fixes to regain access to Facebook Marketplace.
Why Do “You Can No Longer Buy or Sell On Facebook Marketplace” Error Occur?
If you receive a message that “You Can No Longer Buy or Sell On Facebook Marketplace,” it’s likely due to one or more of the following reasons:
- Violation of Marketplace Policies: You may have listed items that are against Facebook’s Commerce Policies, such as prohibited items, counterfeit goods, or services which are not allowed on the platform.
- Account Issues: There could be issues with your Facebook account, such as using a fake name, not following Facebook’s Community Standards, or other violations that can affect your access to Marketplace.
- Suspicious Activity: If your account exhibits suspicious activity, like rapid buying and selling or sending spam messages, it may trigger a restriction.
- Poor Buyer or Seller Ratings: If you have repeatedly received poor ratings or complaints from other users, Facebook may restrict your access to Marketplace.
- Intellectual Property Rights: Selling items that infringe on intellectual property rights can lead to a ban from Marketplace.
- Safety and Trust: If Facebook believes your activity on Marketplace compromises the safety and trust of the community, they may restrict your access.
- Technical Errors: Sometimes, a technical glitch can mistakenly block users from accessing Marketplace. If you believe this is the case, reporting the issue to Facebook can help resolve it.
How To Fix You Can No Longer Buy or Sell On Facebook Marketplace
To fix “You can no longer buy or sell on Facebook Marketplace” error, first Review Facebook’s Commerce Policies and identify the reason for the ban. Then you need to Submit an Appeal or fill out the Appeal form and request for review. The Facebook team will process the request and might unblock your account.
1. Check for Facebook Outages
Verify if there are any ongoing outages or maintenance updates affecting Facebook Marketplace. You can check the status on Facebook’s official platform status page, or look for live updates on social media and community forums.
2. Inspect Internet Connection
A stable internet connection is crucial for accessing Facebook Marketplace. If you’re experiencing connectivity issues, try these steps:
- Restart your router.
- Switch from Wi-Fi to a mobile data connection, or vice versa.
- Test other websites or apps to rule out broader issues with your internet service.
3. Confirm Eligibility For Marketplace
Ensure you meet the eligibility requirements to use Marketplace. These include your location, the age of your Facebook account, and adherence to community standards.
Here are Some Comon Criterias:
- Age Requirement: You must be at least 18 years old.
- Location: You need to reside in a region where Facebook Marketplace is available.
- Facebook Account: Your Facebook account must be in good standing and have a sufficient level of activity. New accounts may not have immediate access to Marketplace.
- Compliance with Policies: You must adhere to Facebook’s Commerce Policies and Community Standards.
- Listing Eligibility: The items you list must meet the guidelines for what can be sold on Marketplace and should not include prohibited items.
- Trustworthiness: Facebook may evaluate your trustworthiness based on past activity on the platform
summary of the key points from Facebook’s Commerce Policies and Community Standards:
Products sold on Facebook, Instagram and WhatsApp commerce features must comply with their respective policies regarding prohibited and restricted content. Failure to do so can result in listings, tags or entire accounts being removed.
Prohibited items include adult products, alcohol, body parts, hacked devices, discriminatory content, fake documents, gambling, hazardous goods, human exploitation, ingestible supplements, jobs, stolen items, prescription drugs, recalled products and weapons.
Certain types of content are restricted, such as events tickets, gift cards and vouchers, which can only be sold under specific circumstances. Listings also cannot be misleading, violent or promote hate. Items must not infringe on intellectual property or promote news/non-commercial content.
If a listing is rejected, sellers can request a review by following the appeals process on the relevant platform. This allows them to argue their listing does not actually violate policies.
Some examples of prohibited medical items include ingestible supplements and smoking cessation products containing nicotine. Used cosmetics cannot be sold unless in original packaging. Certain vehicle parts are also banned. Discriminatory content in listings or messages is prohibited as well.
Compliance with all applicable laws regarding the items promoted is required. Policies aim to prevent harmful, dangerous, illegal or misleading transactions on commerce features between buyers and sellers.
Regular reviews of policies are conducted to ensure the safety and satisfaction of users. Overall, the guidelines establish Facebook, Instagram and WhatsApp as trusted online marketplaces by prohibiting problematic goods and services while still allowing legitimate commerce to thrive.
Clear communication of what is and isn’t allowed aims to avoid disputes between platforms and participants. While restrictions mean some business opportunities are off-limits, the policies ultimately benefit users by maintaining welcoming, lawful and honest environments for digital trade.
With appeals processes in place for mistakenly blocked listings, users still have avenues to resolve issues as long as they operate within the set boundaries. Compliance with commerce policies is important for the well-being of communities on each platform.
4. Update Personal Information
Review and update your personal information to ensure that all your details are current and accurate.
- Go to your “Facebook profile.”
- Click on “About” and then “Contact and Basic Info.”
- Check your “email addresses, phone numbers, and addresses” for any inaccuracies.
- “Edit or Add” information wherever necessary by clicking on the options beside each item.
It’s important to keep your personal information up to date as outdated or incorrect information can sometimes trigger access issues.
5. Resolve Account Restrictions
If your account has restrictions, you may be unable to use Facebook Marketplace.
- Go to your “Facebook Support Inbox or Email Inbox” to check for any notifications about restrictions.
- Follow any instructions provided to “resolve violations” or limitations.
- If no details are provided, check the “Community Standards and Commerce Policies” to self-assess any potential non-compliance.
Make sure you’re not currently restricted from using other Facebook features, as these restrictions can affect your access to Marketplace.
6. Submit an Appeal
If you believe there’s been a mistake, you can submit an appeal through Facebook’s channels.
- Visit the “Help Center” and find the “Contact Form” for Marketplace issues (Facebook Help Contact).
- Provide all requested details, attaching any relevant information or screenshots that support your case.
- “Submit” the form and wait for Facebook to review your appeal, which can take several days.
Be thorough and concise in your explanation for why the ban should be lifted, ensuring it’s clear and factual.
7. Contact Facebook Support
To get help from Facebook itself, follow these steps:
- Visit the Facebook Help Center where you can browse through common issues and solutions.
- If you don’t find your answer, scroll to the bottom of the page and click “Contact Support” or “Report a Problem”.
- Fill in the form with details of your issue, ensuring that you offer a clear description and any relevant screenshots.
- Submit the form and await a response from the Facebook support team.
Alternatively. you can also use the link to submit your request. Reddit reported that Many users had gained access by using the given link.
Keep in mind that response times can vary and may take several days.
8. Avoid Repeated Violations
If your access is restored, make sure to follow all policies going forward to avoid future bans.
You can request a review for three times. Make sure you have identified the problem and explained the details while requesting. Otherwise requesting for a second and third review would be considered spam and the account would be Blocked permanently.
Remember, the ability to appeal does not guarantee that your access to Marketplace will be restored. Each case is reviewed individually, and decisions are based on adherence to Facebook’s policies.
